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 Below are some of the most common questions asked about our hosting services. If you are having problems or need assistance with anything, please do not hesitate to contact us - we'd be more than happy to help. Where can I change my website configuration (Email Accounts, FTP Password etc)? To manage your website you will need to login to the Helm Control Panel system available at http://controlpanel.wpkwebhosting.com with the username and password that you received when you first signed up. How do I get my website files onto the internet? Using the FTP username and password created within the hosting control panel you will need an FTP client such as GlobalScape CuteFTP to input your FTP server ("ftp."yourdomain.com") and login details into. Once logged into the FTP you should see a few folders amongst which a "wwwroot" folder. This is the web-accessible folder, http://www.yourdomain.com/ corresponds to the main "wwwroot" folder. How do I use FrontPage? First, check your control panel or contact Wpk Systems to ensure that FrontPage Extensions are enabled on your account, and a known username and password have been set. This information can be viewed and set from within the control panel. You will need to set your FrontPage to publish to "yourdomain.com" with the username and password specified earlier. Please make sure you actually publish your website using FrontPage rather than just a normal FTP client. If you do not use FrontPage to publish your files specific file arrangements may not be made and your website may not work correctly. What happens if my website reaches the space/bandwidth limits? Space and bandwidth limits are not imposed strictly meaning that a website will not be taken offline without warning at the first instance of overusage. We will allow a website to temporarily go over their limits for a small period but will contact you to arrange higher limits. What if I need more resources? If you are finding your website is expanding and you are requiring more resources please contact us to discuss a solution. We will either add extra to your account or upgrade your account to the next package depending on the situation. How do I receive my mail? After setting up a mail account in the control panel you will need to go into your mail client such as Outlook or Outlook Express and find the option to add new accounts. We use the POP3 (incoming) mail system and so the POP3 server will be mail."yourdomain.com" and you will need to use your own ISPs SMTP (outgoing) mail server which you will have to contact them about along with the username ("mailbox"@"domain.com") and password specified. (PlusNet use "relay.plus.net" as their SMTP outgoing email server.) Alternatively, you can check your mail online at http://webmail.wpksystems.com |
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